FAQ's

SHIPPING METHOD

How do you ship, and what is the price?

  • Shipping costs vary depending on your exact location and shipping option.

Why didn't my shipment come in one package?

  • We ship your orders from various international warehouses US, Canada, Malaysia, China & Singapore. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way. Therefore, the partial shipment could be applied to customers’ order.

Where do you ship?

  • We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

Can I return & refund the full amount of the product I purchased?

  • We fully refund 100% of your purchased, if the product is defective or damaged upon your receipt. Let us know immediately (within 2 days) to notify as well our warehouse for future supply. Also, instead of returning the item/s, just contact us for a full refund. Why?  Returns run counter to our emphasis on sustainability as every return has a carbon footprint.  To be eligible for a full refund, please send us pictures of the item/s to sales@fit-insideout.com.  After that, you can either keep the item, or you might want to donate it. 

SHIPPING TIME

How long will my order take to be delivered?

  • The shipping time will depend on your exact location. However, it usually takes only 2-3 weeks business days for shipping to the US and varies for international shipping.

How can I track my order?

  • We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

When will my tracking information appear?

  • You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Why can't I track my order on your website?

  • Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find infor-mation about your package, please track again later.

Why is my shipment status unchanged?

  • Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

Why do I have to pay extra fee to my shipping company?

  • When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

PAYMENT METHOD

How can I pay for my order?

  • We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Which currency are you using on the website?

  • Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!

ORDER

How do I place an order?

  • Visit our store at https://www.fit-insideout.com/
  • Select the product/s; click ADD CART and CHECK OUT.
  • Fill-in your Information and Pay. That’s it!
  • Enjoy Shopping